Privacy Policy

Effective date: August 2, 2026 · Version 2026-08-02

This Privacy Policy explains how Third Tide Studio LLC ("we," "us") collects, uses, and shares information when you use Landlord Autopilot (the "Service") at landlordautopilot.ai and through our mobile applications. By using the Service, you agree to this Policy.

1. Information We Collect

Account information. Name, email address, password (stored as a hash by our authentication provider), timezone, and, if you sign in with Google, the profile information Google shares with us.

Rental business information you provide. Properties, units, leases and lease documents you upload, rent and payment records, maintenance and turnover records, contractors, message templates and history, and settings such as automation rules.

Tenant information you provide. As a landlord, you may enter information about tenants and applicants — such as names, contact details, lease terms, and payment status — and tenants may interact with tenant-facing pages you share with them (for example, a payment or maintenance link). We process tenant information on your behalf as a service provider. You are responsible for having the right to provide it and, where applicable law requires, for informing your tenants about your use of tools like the Service. Tenants may contact us or you regarding their information (Section 8).

Payment information. Payments are processed by Stripe. Your card or bank details go directly to Stripe; we never store full card numbers. We store references (such as Stripe customer and subscription IDs), plan status, and, for rent collection, records of charges and payouts associated with your connected Stripe account.

Usage and device information. Log data, IP address, browser/device type, pages viewed, and product events (such as feature usage), collected via cookies and similar technologies, including our analytics provider (PostHog). Error and performance data is collected via Sentry with identifiers and sensitive values scrubbed before transmission.

2. How We Use Information

We use information to: provide and operate the Service; process subscriptions and rent payments; analyze uploaded lease documents and generate document drafts at your direction; send transactional emails and the notifications you configure; secure the Service and prevent abuse; understand product usage to improve the Service; provide support; and comply with law. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

3. AI Processing and Zero Data Retention

Some features send content you provide (for example, an uploaded lease) to an AI model to extract data, audit terms, or draft documents. This processing runs through AWS Bedrock under AWS's standard service terms: your content is not retained by the model provider after processing and is not used to train AI models. Lease documents are stored in private storage and fetched server-side via short-lived signed URLs; lease contents are excluded from our logs, error tracking, and analytics.

4. Service Providers (Subprocessors)

We share information only with providers that help us run the Service, under agreements limiting their use of it:

We may also disclose information if required by law, to protect rights and safety, or as part of a merger, acquisition, or sale of assets (in which case this Policy continues to apply to previously collected data until amended).

5. Cookies and Analytics

We use necessary cookies for sign-in and session management, and analytics cookies/events to understand product usage. Our marketing pages and app respect your browser's settings; you can block cookies in your browser, though sign-in requires them. We do not run third-party advertising trackers. Because there is no common standard, we do not respond to "Do Not Track" signals, but we honor applicable opt-out rights described in Section 8.

6. Data Retention

We keep your information while your account is active. If you delete your account, we delete or de-identify your personal information within 90 days, except records we must keep for legal, tax, accounting, or security purposes (for example, billing records and audit logs), which we keep only as long as required. Where backups are maintained, deleted data rolls out of them on a fixed schedule.

7. Security

We use industry-standard measures: encryption in transit and at rest, database row-level security isolating each account's data, private file storage accessible only through short-lived signed URLs, secrets management, and audit logging for automated actions. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify you as required by law.

8. Your Rights and Choices

Depending on where you live (including under the California Consumer Privacy Act and, where applicable, the EU/UK GDPR), you may have rights to access, export, correct, or delete your personal information, and to not receive discriminatory treatment for exercising them. You can:

• Edit account details in the app (Account page);
• Export your data or delete your account by contacting support@landlordautopilot.ai (we will verify your identity before acting);
• Unsubscribe from non-essential emails via the link in those emails.

Tenants: if your landlord uses the Service and you have questions about your information, you may contact us at the address above; where we act as your landlord's service provider, we may refer your request to the landlord, who controls that data.

We are a U.S.-based service; if you use it from outside the U.S., your information is processed in the United States.

9. Children

The Service is not directed to anyone under 18, and we do not knowingly collect information from children under 13. If you believe a child provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this Policy. If a change is material, we will notify you (by email or in-app notice) before it takes effect. The current version, with its effective date, is always available at /privacy.

11. Contact

Third Tide Studio LLC Email: support@landlordautopilot.ai