Landlord Autopilot

Terms of Service

Effective date: August 2, 2026 · Version 2026-08-02

These Terms of Service (the "Terms") are a binding agreement between you and Third Tide Studio LLC ("Third Tide Studio," "we," "us," or "our"), the company that operates Landlord Autopilot (the "Service"), available at landlordautopilot.ai and through our mobile applications.

By creating an account, clicking "I agree," or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. What the Service Is

Landlord Autopilot is software that helps landlords organize their rental business: storing property, tenant, and lease information; analyzing uploaded lease documents; generating document drafts from templates; tracking and collecting rent; sending reminders and notices that you approve; and related features. Features vary by subscription plan.

2. IMPORTANT: We Are Not a Law Firm

PLEASE READ THIS SECTION CAREFULLY.

Third Tide Studio LLC is not a law firm. The Service is not a substitute for the advice of an attorney. We do not practice law, and we do not provide legal advice, legal opinions, or legal representation. No attorney–client relationship is created by your use of the Service.

The Service is a self-help software tool. Everything it produces or displays — including lease audits, risk findings, document templates, generated drafts, addenda, notices, reminders, and any explanatory content — is general information, not legal advice about your specific situation, and is provided without any guarantee of accuracy, completeness, currency, or fitness for your circumstances. Laws vary by state and locality and change frequently.

Documents generated by the Service have not been reviewed by an attorney unless the Service explicitly labels a specific template version as "Attorney-Reviewed" for your state. Before you sign, send, or rely on any document produced with the Service, you should have it reviewed by a licensed attorney in your jurisdiction. For serious disputes, evictions, complex situations, or unique terms, consult an attorney.

You — not Third Tide Studio — decide whether and how to use any document or information from the Service. You are solely responsible for your compliance with all laws that apply to your rental business, including landlord-tenant, fair-housing, security-deposit, and disclosure laws.

3. Eligibility and Your Account

You must be at least 18 years old and able to form a binding contract. You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and "you" includes it.

4. Subscriptions, Trials, and Billing

  • Plans. Paid plans, current prices, and plan limits are shown at checkout and on our pricing page. Prices may change; changes apply at your next renewal after notice.
  • Billing. Payments are processed by Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel. Applicable taxes may be added.
  • Trials. Free trials convert as described at signup. When a trial ends without an upgrade, your account moves to the free plan and paid features stop.
  • Cancellation. You can cancel anytime from your account's billing portal. Cancellation takes effect at the end of the current billing period.
  • Refunds. Except where required by law, payments are non-refundable; we may consider refund requests case by case at support@landlordautopilot.ai.

5. Generated Documents and Templates; Assumption of Risk

The Service can assemble document drafts (leases, addenda, extensions, notices, messages) by filling general templates with information you provide. You acknowledge and agree that:

  1. Unless a template version is explicitly labeled "Attorney-Reviewed" for your state, templates and generated documents are general drafts that have not been reviewed by an attorney, may not comply with the law of your jurisdiction, and may be unenforceable in whole or in part;
  2. You will review every generated document, and you should have it reviewed by a licensed attorney in your state before use;
  3. You are the party who chooses to create, edit, sign, send, or use any document, and you assume all risk arising from that use;
  4. The Service never sends a document or message to a third party without your action: either your explicit one-tap approval, or an automation rule that you yourself enabled (see Section 7);
  5. Certain document types and states may be unavailable in the Service, and availability is not a representation that a document is suitable or compliant.

6. AI Features

Some features use artificial intelligence (for example, extracting data from an uploaded lease, auditing a lease against state information, or drafting communications). AI output can be incomplete or wrong. You must review AI output before relying on it or sending it to anyone. Extracted data may contain errors; verify it against your source documents. AI processing of your lease documents is performed through a zero-data-retention path as described in our Privacy Policy.

7. Automation ("Auto-pilot")

If you enable an automation rule, the Service may send specific, template-based messages (such as rent reminders or maintenance dispatch forwards) on your behalf without a per-message approval tap. Automation rules are off by default; each rule takes effect only when you turn it on, and you can pause or disable rules at any time. Messages sent by automation are labeled as automated. You are responsible for messages sent by rules you enable, and you agree not to rely on automation for anything that requires legal judgment. The Service does not automate legal notices, eviction-related documents, lease signing, or free-form AI text to third parties.

8. Rent Collection and Payments

Rent collection is powered by Stripe, including Stripe Connect. Rent payments flow to a Stripe account connected to you, subject to Stripe's terms. We are not a bank, money transmitter, or payment processor, we do not hold your funds or your tenants' funds, and we are not a party to the tenancy or to any payment dispute between you and a tenant. Payment timing, failures, reversals, and chargebacks are governed by Stripe and your tenant's payment method. Automatic payments ("autopay") run only with the tenant's consent and can be canceled by the tenant.

9. Your Content and Tenant Information

You retain ownership of the information and documents you submit ("Your Content"). You grant us a limited license to host, process, transmit, and display Your Content solely to operate and improve the Service, consistent with our Privacy Policy.

You may input information about other people, such as tenants. You represent and warrant that you have the legal right to provide that information and that you use the Service's communication features in compliance with applicable law. Your tenants are not parties to these Terms, and tenant-facing surfaces (such as payment or maintenance links) are provided as part of your use of the Service.

You are responsible for the accuracy of Your Content. We recommend you keep your own copies of important documents.

10. Acceptable Use

You agree not to: use the Service for any unlawful purpose, including unlawful discrimination against tenants or applicants; harass or abuse anyone through the Service; misrepresent generated documents as attorney-drafted or court-issued; attempt to access other users' data; probe, disrupt, or overload the Service; reverse engineer the Service except as permitted by law; resell the Service without our written consent; or upload malware or content you have no right to use. We may suspend or terminate accounts that violate this section.

11. Intellectual Property

The Service — including software, templates, designs, and content we provide — is owned by Third Tide Studio LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription for your own rental business. Feedback you send us may be used without obligation to you.

12. Third-Party Services

The Service depends on third-party providers (for example: Stripe for payments, BoldSign for e-signatures, AWS for AI processing, Supabase for data hosting). Their availability affects the Service, and their terms govern your direct relationship with them where applicable. Links to third-party sites are provided for convenience; we are not responsible for them.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT ANY DOCUMENT, AUDIT, EXTRACTION, OR OTHER OUTPUT IS ACCURATE, COMPLETE, CURRENT, COMPLIANT WITH LAW, OR ENFORCEABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) THIRD TIDE STUDIO LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST RENT, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (ii) ONE HUNDRED U.S. DOLLARS (US$100).

THE LIMITATIONS IN THIS SECTION APPLY TO ALL THEORIES OF LIABILITY AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN YOU AND US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Indemnification

You will defend, indemnify, and hold harmless Third Tide Studio LLC and its members, officers, and agents from and against claims, damages, and expenses (including reasonable attorneys' fees) arising from: (a) Your Content; (b) your use of the Service, including documents you generate, messages you send or automate, and payments you collect; (c) your relationship with any tenant, applicant, or contractor; or (d) your violation of these Terms or of applicable law.

16. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access for material breach of these Terms, for unlawful use, or if required by law; where practical, we will give notice and a chance to cure. Upon termination you can request an export of Your Content as described in the Privacy Policy for a limited period. Sections that by their nature should survive (including Sections 2, 5, 9, and 13–19) survive termination.

17. Dispute Resolution; Arbitration; Class Waiver

Please read this section carefully — it affects your rights.

  • Informal resolution first. Before filing a claim, you agree to contact us at support@landlordautopilot.ai and give us 30 days to try to resolve the dispute informally.
  • Binding arbitration. Except as provided below, any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted remotely or in the county where you reside. Judgment on the award may be entered in any court of competent jurisdiction.
  • Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Service.
  • Class action waiver. Disputes will be resolved only on an individual basis. Neither party may participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims.
  • Opt-out. You may opt out of this arbitration agreement by emailing support@landlordautopilot.ai with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

18. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. For matters not subject to arbitration, the state and federal courts located in Wyoming have exclusive jurisdiction, and you consent to venue there. Nothing in this section deprives you of protections of the consumer-protection law of your state of residence that cannot be waived by contract.

19. Changes to These Terms

We may update these Terms. If a change is material, we will notify you (for example, by email or in-app notice) before it takes effect, and the new version's effective date will be shown at the top. Continued use of the Service after the effective date constitutes acceptance. The current version is always available at /terms.

20. Miscellaneous

If any provision of these Terms is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any terms presented for specific features, are the entire agreement between you and us regarding the Service. Notices to you may be given by email to your account address or in-app.

21. Contact

Third Tide Studio LLC Email: support@landlordautopilot.ai